All merchandise must be unworn, unwashed, tagged and in otherwise perfect condition in order to be considered for exchange. We do not accept returns; only exchanges upon approval.
IN OUR RETAIL STORE: Exchanges must be received within 14 days from the date of purchase receipt. You must obtain and present your original sales receipt. Your exchange item must equal the same or less amount of original purchase. Any balance remainder will become a store credit toward a future purchase.
ONLINE ORDERS: Exchanges must be received within 14 days from the date of receipt. We recommend that you send the package with tracking, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods.
Your exchange item must equal the same amount of original purchase, less shipping charges. Any remainder will become a credit toward a future purchase. We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding exchanges, please contact us via email | firstname.lastname@example.org
Approved goods for exchange should be shipped to: TRAIL
ATTN: Exchanges, 13342 W Washington Boulevard, LA, CA 90066
Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.